Return Policy
Due to the nature of our products, AVISA LABS does not accept returns of products that have been opened, used, altered, or otherwise compromised after delivery.
If your order arrives damaged, incorrect, or incomplete, please contact us within 7 days of delivery so we can review the issue.
Refund Eligibility
Refunds or replacements may be considered for:
- Products damaged during shipping
- Orders lost in transit (after carrier investigation)
- Verified fulfillment errors made by AVISA LABS
Refunds will not be issued for products that have been used, mishandled, improperly stored, or purchased in error.
Order Cancellations
Orders may be canceled only before they have entered the fulfillment process.
Once an order has been processed or shipped, cancellations may no longer be possible.
Replacement Requests
If a replacement is approved, AVISA LABS will determine whether to issue a replacement shipment or refund based on the circumstances.
Additional information or photographs may be requested before a claim is approved.
Non-Returnable Products
For safety and quality assurance reasons, research products cannot be accepted for return once they have left our facility.
This policy helps protect product integrity for all customers.